1. An Introduction to Online and Remote Technical Support Services

Staffed with a team of high-caliber and experienced technical support and R&D engineers, Datang Mobile is well positioned to provide premium TD system technical support for its customers, and can also quickly pool its technical resources to deliver convenient and blue ribbon services for customers around the world.

Online and remote technical support:

  • A 24/7 customer hotline delivers rapid and convenient around-the-clock troubleshooting services and professional technical solutions.
  • An experienced project team, representative offices in 31 provinces, municipalities and autonomous regions in mainland China, a spare parts center in Beijing and a repairs center in Shanghai.
  • A well-established system of service delivery with clearly defined and articulated responsibilities for the call center, on-site engineers and tier-2 and tier-3 R&D staff to assist customers with problem resolution, and to track the problems the desired outcome has been achieved.

Industry leading solutions to create value for customers.

2. An Introduction to Technical consultancy and Training Servicess

DTmobile designed and developed the cutting-edge TD-SCDMA standard, and as a major producer of TD-SCDMA equipment, has trained many professionals in this area.

DTmobile provides a comprehensive range of training programs, tailored to meet the needs of our customers - for example technical skills training, human resources development, accredited training and certification, training management consultation, and individually customized programs.

Depending on demand, DTmobile’s customer-oriented training can deliver three levels of technical skills training programs – the first comes directly from head office, the second is organized by the regional bases and involves on-site training, and the third is an e-learning course packaged together with online training support. This enables every trainee to take full advantage of identical technical training programs regardless of time and location.

The Beijing training base, is well equipped with many lecture rooms, laboratories and relaxation rooms to enable trainees to enjoy their training, practice and rest times.

With the best possible service delivery being the ultimate aim, the DTmobile training center makes every effort to ensure quality course development and results evaluation.

Contact Information
  • System equipment (wireless network equipment):
  • Hotline: 010-59843999\800-990-8800\400-890-8800 (7×24)
  • Fax: 010-58832222
  • E-mail: support@datangmobile.cn
  • Non-system equipment (terminals, accessories, wireline and other equipment):
  • Hotline: 010-4008986116 (8:30-17:30 from Monday to Friday)
  • Fax: 010-58832266
  • E-mail: customer-service@datangmobile.cn
 
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