Digitalized response emergencies: Emergency-response command solution
"Digital city" refers to information-based measures designed to process, analyze and manage all information concerning any incidents across the entire city, by means of informatization and mobile communication technology, so as to fast-track modernization of city management. The digital city designed by Datang Mobile incorporates an emergency-response command function. The emergency-response command system enables the government and other public instrumentalities to, in the prevention of, response to, processing and management of emergencies, implement all necessary measures to protect life and property by instituting an essential emergency response mechanism that is based on hi-tech devices and facilities such as GPS, GIS, video surveillance, and so on.
- Emergency-response command system
- This primarily involves a contingency plan management system, an emergency-response resources management system and an emergency-response monitoring and command management platform system:
- a) The contingency plan is drawn up in advance based on analysis of the possible consequences of an incident and the emergency-response capability in the event of a major incident or disaster. In this way it can be ensured that a rescue operation, with the primary imperatives being to minimize casualties, property loss and environmental damage, can be quickly deployed in an orderly and effective manner. The function of an emergency-response center is to deploy and coordinate emergency-response resources appropriate to the nature, level and location of the incident, and in accordance with the contingency plan.
- b) Emergency-response resources management system: The resource center will have continuously updated information about emergency-response resources, including tents, clean water, food, medicines, equipment, and so on, so that in the event of a public emergency it can rapidly allocate emergency-response and disaster-relief supplies and deploy a rescue team to minimize loss.
- c) Emergency-response monitoring and command management platform system: Build a reliable, graphic-based system that supports multiple services.
- The comprehensive command management platform helps command center staff to select the most appropriate department to handle an incident and to coordinate associated resources in view of the nature and scale of the incident. It also realizes smooth and prompt transmission of instructions, and enables real-time monitoring of departmental activities, such as waiting for instructions, heading for the site, arriving at the site, returning, etc, so it is well informed about the operation.
- Communication management platform
- The communication management platform integrates all the communication systems, and enables convenient and simultaneous multi-station voice communication. There is a major problem in existing communication management systems, and that is how to integrate multiple networks into one - how to integrate all communication terminals, including call center agents, digital simulation cluster communication equipment, mobile phones, public telephones, and virtual networks, as one. Confusion and haste arising from the use of multiple terminals should be prevented. The communication management platform realizes seamless management of all communication terminals, such as the abovementioned. It also provides SMS access mode, enabling static-time departmental information to be transmitted via SMS. The call center uses the special telephone numbers of the emergency-response command center, or a previous emergency phone number such as 110. As it has responsibility to deal with phone calls and manage emergency response telecommunication, the call center receives all alarm reports, and, with access to all auxiliary systems, it offers an around the clock hotline service to the public.
- Comprehensive search and allocation of emergency-response resources
- The system manages all the emergency-response resources of all departments, and senior municipal officials can use it to source information related to emergency-response matters concerning manpower, funding, materials, vehicles and special equipment, and the amounts of resources and backup resources needed at the site of the incident. In this way, they can make prompt decisions and mobilize the resources in the closest location via the shortest route in order to deal with the incident.
- Incident early warning and evaluation system
- With the system, the early warning and disaster evaluation standards can be determined according to the nature of disasters. It can also mandate early warning and disaster evaluation standards for particular special or serious disasters, such as major floods in drainage areas, and issue early warnings when an incident occurs.
- Warning and information issuance system
- Senior municipal officials are responsible for decisions about issuing warnings and other information about a particular incident. After senior officials issue instructions, staff advise the departments concerned that they are to issue warnings or release other information. Certain different information concerning an incident will be sent to different authorities or persons on a need- or right-to-know basis. The staff also request the departments concerned to assist with personnel evacuation, traffic control and other duties. The specific details of the warnings and other information can be transmitted to associated authorities and persons through the emergency-response interactive network, telephone, SMS, email or fax.
- Emergency-response operation follow-up system
- Using either the emergency-response interactive network or telephone, departmental and on-site staff keep the municipal government command center fully informed about the handling of and latest developments pertaining to an incident. The follow-up system provides a simple and effective means of keeping informed of the working status and the on-site situation as well as of any instructions issued by departments, teams and persons.
- Appraisal system of the work of all departments
- The system is designed to appraise the emergency-response work of all departments, so as to encourage a greater focus on developing the emergency-response command system, and on improving emergency-response capability.
- On-site command vehicle system
- The on-site command vehicle transmits important information and images collected at the site to the command center through communication satellites or wireless broadband networks. In the same way it also receives instructions and plans from the command management center, and issues instructions to personnel at the site. The on-site command vehicle system has capacity for communication activities as the communication base station and command center. Data required by on-site personnel can be accessed through the on-site command vehicle.
- Comprehensive application of GIS
- Each department provides specialized images, which will be stored in the GIS data server through the GIS exchange system. For example, the specialized images supplied by the fire department contain information such as locations of fire hydrants and key firefighting authorities in the city; the specialized images from the health bureau contain information such as locations of hospitals and blood banks.
- The system ultimately provides users with clarified information about different specialized images, as well as data signs on the map, for example, a sign or label indicating the location of a disaster site.